How to cancel Adobe Scan: PDF & OCR Scanner and get your money back
Adobe Scan: PDF & OCR Scanner is a Business app by Adobe Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Adobe Scan: PDF & OCR Scanner → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Adobe Scan: PDF & OCR Scanner on the App Store, about billing:
Exported DocX file was corrupted and required you to paid a subscription to even use the pdf scanner.
Adobe started charging me $24 when I never paid for a subscription. When I go to manage subscriptions nothing is there. Upon further research, A ton of other people online have this issue as well. DO NOT trust Adobe they are scamming people.
Really disappointed in adobe for slowly but surely taking away features of this app that were once free and now requiring subscription to the point that it’s barely usable without a subscription. At this point, they just recently with the last update, took away the ability to do a quick scan. I was halfway through a scan when it prompted me to try that feature. And then told me I couldn’t save it because I didn’t hav…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Adobe Scan: PDF & OCR Scanner?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Adobe Scan: PDF & OCR Scanner if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.