How to cancel AI Avatar Generator - HeyGen and get your money back
AI Avatar Generator - HeyGen is a Photo & Video app by HeyGen Technology Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select AI Avatar Generator - HeyGen → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of AI Avatar Generator - HeyGen on the App Store, about billing:
I used to really enjoy HeyGen, but the new credit system has made the app extremely disappointing and much too expensive for regular content creators. Just a few days ago, some of my videos were costing around 18–24 credits to generate. Then similar videos started costing me 128 credits, and my most recent video used 227 credits. That is an enormous increase, especially when my monthly plan only includes a limited n…
They have made it very difficult to cancel the subscription which I want to do since the video creator is flagging for content in either the prompt or the picture but as a user I have no idea what’s wrong. The feedback loop is broken.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled AI Avatar Generator - HeyGen?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to AI Avatar Generator - HeyGen if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.