How to cancel Align: The Human Design App and get your money back
Align: The Human Design App is a Education app by 38 Guernsey Ltd. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Align: The Human Design App → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Align: The Human Design App on the App Store, about billing:
Used to love this app. It was so easy to understand HD & the chart. The readings are great. However, they’ve had a lot of updates lately that have affected my experience with it. All audio. No more stand alone reading chart. If you want to read, you HAVE to listen to the resource. A few new features really feel unnecessary (my decisions: a chart to help make decisions?, ask Jenna ai: I don’t need something in-app tha…
this is a useless app. this is a website course turned into an app. you can’t do or see anything without the subscription and the social/journaling features feel like tacked-on additions. this is a useless app.
Disappointed I’m a huge fan of Jenna Zoe. I’ve bought her books and gifted her books and was using the app regularly. I purchased the subscription and had it for 3 days before being unable to access the app any longer. My PW didn’t save and the error to get back in for last 4 hours is TSL error. I’ve tried on phone and laptop and nothing. Can’t get the email to reset PW and try again that way. All data indicating de…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Align: The Human Design App?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Align: The Human Design App if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.