How to cancel Arlo Secure: Home Security and get your money back
Arlo Secure: Home Security is a Lifestyle app by Arlo Technologies, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Arlo Secure: Home Security → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Arlo Secure: Home Security on the App Store, about billing:
They state you don’t have to subscribe to use. Although it’s impossible to use VMB4000 on the app, as it always says offline. Then force you to buy subscription to use Arlo browser to recognize base station. Bricked system.
I bought all my cameras and hardware. I don’t want or need the cloud support or a subscription for Arlo’s monitoring service. Because of this the app is cluttered with ads everywhere trying to get me to subscribe. View a camera feed, get a full screen ad before I can watch the feed. Leave the feed, get another full screen ad. Look at any of the views, one or more ads at the top and bottom. The amount of upsell and b…
Gets worse over time. Descriptive information is VERY misleading!! Every time my cat walks across my side deck in the middle of the night, it Alarms Person at Security Camera 3!!! It takes forever to erase recordings and when it finally does……. It shows erased but Still shows on my feed!!! Your $19.99 a month service is a total Rip Off!!! You would think after almost a year of having them, it would know the differenc…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Arlo Secure: Home Security?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Arlo Secure: Home Security if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.