How to cancel AT&T Secure Family® parent app and get your money back
AT&T Secure Family® parent app is a Lifestyle app by AT&T Services, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select AT&T Secure Family® parent app → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of AT&T Secure Family® parent app on the App Store, about billing:
Unfortunately this app does a poor job in a lot of areas. The location tracking is incorrect OFTEN as well as the online activity data. I will be cancelling this soon
What if i told you this wasnt a real app nor was this the iPhone App Store? What if i told you it was either- depending on your device, a hacked version of the Apple WatchOS system or the MacOS system. If youre seeing this while trying to download an app on your iPhone or iPad Im quite sorry, but youve probably had your identity stolen… for a long time. This is specific to this app and AT&T because your prepaid cell …
***Updated again 2/9/24*** Please stop telling me to update again! You know how to do it. This keeps happening. I will cancel service if you insist on me updating, because I will NEVER get my kids to comply with it. Which makes it completely useless. Updated again 11/16/23 Seriously guys, everyone hates this new update. Bring it back the way it was. I did not update, but you made it stop working. Please make it work…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
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Questions
Can I get a refund after I already canceled AT&T Secure Family® parent app?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to AT&T Secure Family® parent app if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.