How to cancel CamScanner + | OCR Scanner and get your money back
CamScanner + | OCR Scanner is a Productivity app by Shanghai Linguan Data Co.,Ltd. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select CamScanner + | OCR Scanner → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of CamScanner + | OCR Scanner on the App Store, about billing:
I purchased this app so I can fax but it does not allow you to under the basic but it doesn’t tell you that when you purchase it. I don’t need a monthly fee I don’t mind paying for the fax pages but it doesn’t even do that!! I want my money back!!
This app is trouble. Worked fine when I bought it. After the auto renewal, I can’t use the app. It keeps prompting me to upgrade. Every time I try to use it, it wants me to buy it Again. Hours on the phone with Apple, a chain of email correspondence with CamScanner support, nothing has changed. Forget a phone call to CamScaner, that’s not possible. They need to rename this app CamScamner.
Cam Scanner was a pretty neat app that focused on great scans/captures using your phone or tablet, thus bridging the gap between a genuine scanner and an image or .jpg I purchased Cam Scanner. Now a subscription is required to access the same features that I and others already purchased. And that’s where this review stops. People! Customers! Users! Players! Stop being ‘nice’ about subscriptions! You’ve alread…
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Questions
Can I get a refund after I already canceled CamScanner + | OCR Scanner?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to CamScanner + | OCR Scanner if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.