How to cancel Candle: Couples & Relationship and get your money back
Candle: Couples & Relationship is a Lifestyle app by Encore AI Labs, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Candle: Couples & Relationship → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Candle: Couples & Relationship on the App Store, about billing:
If I had known I was going to have to pay for the app, I wouldn’t have downloaded. I was told it would be free. Now I have my iCloud locked because I’m not paying the $45 for an app. So no longer am I able to update ANYTHING on my phone.
I’ve canceled my subscription a way long time ago and they’re still charging my account. I absolutely do not whatsoever appreciate the things this app has been doing.
Wanted to do the monthly but instead I got charge for the year. Also they don’t give a heads up when your free trial is about to end.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Candle: Couples & Relationship?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Candle: Couples & Relationship if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.