How to cancel CGX and get your money back
CGX is a Health & Fitness app by CGX Ltd. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select CGX → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of CGX on the App Store, about billing:
I watched your YouTube videos for a very long time. I was so excited to see your app. The workouts look great, I joined. I can’t cast your workouts onto my TV. I went through every single step, my TV , my phone my iPad were all set up right and it still won’t work. So I canceled my subscription and deleted the app. Extremely disappointing. You have to be able to cast these workouts to a TV because no one wants to wor…
Love the app, but it keeps crashing when I air play it to my tv! I don’t want to work out to my iPhone. Definitely not the same. Will be canceling
I love Caroline Girvan on YouTube however her app would not work. It would ask me to pay even though I paid for the subscription. I was never able to use it. Would not purchase again
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled CGX?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to CGX if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.