How to cancel Chatlulu:Video&Photo Editor and get your money back
Chatlulu:Video&Photo Editor is a Photo & Video app by Hong Kong Endless Flow Technology Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Chatlulu:Video&Photo Editor → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Chatlulu:Video&Photo Editor on the App Store, about billing:
I have already emailed the company asking for a refund. The app will not for me and had ChatGpt try to help as well. Already cancelled just want a refund for the 10 minutes I tried using it before I cancelled.
Paid subscription, still waiting for my videos to generate. Most of these apps don’t work. Disappointed. .
I purchased this app with high hopes, but I was disappointed. When I open the app all I see is a page full of swirling circles like maybe it’s trying to load but it won’t. The next thing I did was try to report the problem, but that will not send. It says that there is no Internet connection which is absolutely crazy. I requested a refund.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Chatlulu:Video&Photo Editor?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Chatlulu:Video&Photo Editor if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.