How to cancel Clean Up Storage: CleanX and get your money back
Clean Up Storage: CleanX is a Utilities app by TAPSUITE YAZILIM HIZMETLERI ANONIM SIRKETI. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Clean Up Storage: CleanX → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Clean Up Storage: CleanX on the App Store, about billing:
Don’t sign up for free trial! I have searched and searched on how to cancel and there is no option anywhere!
Unable to figure out how to delete this app, and the subscription. Absolutely no assistance provided
I just add you to my phone and right away. You’re trying to delete emails that are important to me. You can’t seem to figure out what a Customer email is and what’s not you’re trying to delete emails that I need for the future. I want to cancel immediately.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Clean Up Storage: CleanX?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Clean Up Storage: CleanX if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.