How to cancel Dropbox: Cloud Storage Backup and get your money back
Dropbox: Cloud Storage Backup is a Productivity app by Dropbox, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Dropbox: Cloud Storage Backup → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Dropbox: Cloud Storage Backup on the App Store, about billing:
On the time of subscription for a premium account, they are specifically claiming that if you registered for a premium account and was not happy with the services the premium provides, you can cancel your subscription within 14 days and receive a full refund, without limitations to any country, type of purchase(whether credit card or debit) or any different device used. When i requested that after 5 days of premium, …
Do not sign up for a free trial. My free trial ended on September 12. I canceled on September 11. I was billed on September 15 for another month. When I contacted Dropbox, they said they could not help me.
I have tried several times to cancel the subscription and have been unacceptable. The help center topics and tips are also unhelpful.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Dropbox: Cloud Storage Backup?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Dropbox: Cloud Storage Backup if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.