How to cancel EseeCloud(IP Pro, VR Cam) and get your money back
EseeCloud(IP Pro, VR Cam) is a Photo & Video app by Guangdong Juan Intelligent Technology Joint Stock Co., Ltd. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select EseeCloud(IP Pro, VR Cam) → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of EseeCloud(IP Pro, VR Cam) on the App Store, about billing:
paid for the cloud storage but once it was paid it told me that it was not an option anymore. customer customer support told me that it was canceled. that's why I wasn't working the payment didn't go through I made another payment same exact thing only I was charged both times . I let them know I was still charged .they told me I should've read the terms on payment and that it's not refundable . Be careful customer s…
I paid for a year subscription which ends on September 17, 2026 on August 18 Tuesday 2026. My house is broken into following all instructions given to me by police and investigators. I felt confident because I had the video well little did I know the video wouldn’t be there when I went to download it. It’s unbelievable that you pay for cloud storage and when you go to your cloud, there’s nothing retrievable. I reache…
They make it difficult to use, and sometimes it can’t be used at all without closing out of it and reopening it several times because of very intrusive ads that won’t let you click anywhere else. This is a really huge problem when you actually need it because somebody’s at your door and you can’t even see because this stupid thing is giving you ads that you can’t click through. And several places it’s way too simpl…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled EseeCloud(IP Pro, VR Cam)?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to EseeCloud(IP Pro, VR Cam) if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.