How to cancel FACTS Family App and get your money back
FACTS Family App is a Education app by Facts Management Company. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select FACTS Family App → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of FACTS Family App on the App Store, about billing:
I’m surprised this app has a 3 star average. Not fully responsive. Navigation and interface looks like it is from the early 2000s. Not user friendly. Bounces back and forth between the app and external pages. The fact that you have to pay $5 for the app made me think it was an awesome app. They should refund me my $5 and pay me $5 for the inconvenience of using their app.
Logs me out after like 1 week of being logged in, and constantly asking me to pay for a subscription out of the blue. I need this app to get access to my grades and schedule.
Headache after headache engaging this app, the FACTS management portal, and their payment and “financial aid” application. Put simply it’s a profiteering scam with little personalization and poor UX/UI, designed about as poorly as a platform can be. Fortunately I love everything about my childcare arrangement *except* their contract with this company.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled FACTS Family App?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to FACTS Family App if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.