How to cancel FamilyAlbum: Share Baby Photos and get your money back
FamilyAlbum: Share Baby Photos is a Lifestyle app by MIXI, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select FamilyAlbum: Share Baby Photos → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of FamilyAlbum: Share Baby Photos on the App Store, about billing:
I really like a lot about this app, but this is a major dealbreaker: there is no way to mass download/export the photos and videos you’ve uploaded (even with the most expensive paid subscription which advertises a “bulk download” feature). If you ever want to move to another service or simply make a backup of your own memories, you apparently have to save everything individually. I contacted customer support hoping …
The photo sharing is good but they offer free print each month. The prints can take upwards of 7 weeks to ship and if they somehow get lost, customer service is basically auto-chat/AI. I have consistently been disappointed with customer service and I question the value you get since it’s a monthly subscription.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled FamilyAlbum: Share Baby Photos?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to FamilyAlbum: Share Baby Photos if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.