How to cancel FileBrowser Professional and get your money back
FileBrowser Professional is a Business app by Stratospherix. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select FileBrowser Professional → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of FileBrowser Professional on the App Store, about billing:
Just want to search phone for files created on a specific date. If this is possible with this app it is not intuitive even though the website says you can filter by date. I want my money back
Literally the only reason I bought this was so I can more efficiently go through and organize and delete Raw pictures from my photography stored in the nef file type. The website state that this format was supported. It is NOT. will be requesting a refund from apple directly as I doubt a developer who so blatantly lied will honor a refund request.
Could never make it work. Spent days trying and let a long time before I tried wasting my time again because I saw the shiny reviews and thought I was doing something wrong. Turns out that 'Socket error 54" is just one of those life mysteries. Tried to get a refund but I guess that there's a time limit.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled FileBrowser Professional?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to FileBrowser Professional if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.