How to cancel Homebase: Employee Scheduling and get your money back
Homebase: Employee Scheduling is a Business app by Pioneer Works, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Homebase: Employee Scheduling → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Homebase: Employee Scheduling on the App Store, about billing:
I own a business with approximately 45 employees. In our state our Workers Compensation reporting is done at the beginning of the quarter. Even after our CPA explained this to, Homebase doesn’t file the reports correctly or pay the withholdings on time. Ever. We have contacted them over and over and they will not let us talk to anyone in the “Tax” department. We have now received several collection letters. We have …
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Questions
Can I get a refund after I already canceled Homebase: Employee Scheduling?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Homebase: Employee Scheduling if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.