How to cancel Hours Tracker: Time Tracking and get your money back
Hours Tracker: Time Tracking is a Business app by Cribasoft, LLC. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Hours Tracker: Time Tracking → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Hours Tracker: Time Tracking on the App Store, about billing:
WTF is happening with your app?! I pay monthly, and now, unless I subscribe to your service with a yearly subscription; I can no longer enter any information into this app This is NOT okay!!! To make a bad situation worse, my phone freaks out when I attempt to contact for app support. Seems the link it tries to open isn’t secure, so I shot it through DuckDuckGo and got the same alarming warning! So, this is fa…
Overall, I think this is a great timekeeping app lots of versatility lots of abilities, but I think it’s biggest downfall is that it’s prescription based
I’ve used this app for years. Recently got a new phone and disappointed to see that now I will get charged to use this app :(
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Hours Tracker: Time Tracking?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Hours Tracker: Time Tracking if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.