How to cancel iSmoothRun and get your money back
iSmoothRun is a Health & Fitness app by LAKE HORIZON LIMITED. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select iSmoothRun → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of iSmoothRun on the App Store, about billing:
I downloaded ismoothrun and purchased a pro subscription because it promised to automatically import trainingpeaks structured workouts to the app. Unfortunately I have yet to be able to figure out how to do this. I’ve uninstalled and reinstalled the app multiple times, removed and added trainingpeaks authorization, and applied and removed the training plan to my trainingpeaks calendar multiple times in an effort to g…
I hate writing this review bc this app was finally the tool I had been looking for - a app that could track and cue interval running. I downloaded the app and used it exactly one time and it worked perfectly. However, every since that first time it has not worked whatsoever. I can open it and play in the settings, but as soon as I press Start Your Run, the app freezes. I've tried all the troubleshooting I can do: c…
Can’t believe I shelled out $4.99 for this worthless app. It did not work as it should have right out the gate. After reading the rave reviews I’m assuming I need to adjust its sensitivities and customize things. Might be perfect for the person who likes to customize their own pizza. I on the other hand prefer my pies already tailored because the toppings chosen already work the way they’re supposed to. I will be ask…
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Questions
Can I get a refund after I already canceled iSmoothRun?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to iSmoothRun if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.