How to cancel Jump Desktop (RDP, VNC, Fluid) and get your money back
Jump Desktop (RDP, VNC, Fluid) is a Business app by PhaseFive Systems. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Jump Desktop (RDP, VNC, Fluid) → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Jump Desktop (RDP, VNC, Fluid) on the App Store, about billing:
After updating to the latest macOS, it ‘jumps’ to the list of servers screen with no a single alert explaining why it cannot connect… And no updates for years… Get refund ASAP!
I was trying to connect my ipad and Mac Neo to my Mac Mini 4 but i kept going in circles. If i cant figure this in another day I will just ask for a refund. Also not a lot of instruction on YT either. Ugh!
The only reason I purchased this app was because they claim it works with Ubuntu. It does not. The app doesn’t not connect to Ubuntu 24.04 LST using remote desktop settings and when you try to download the Linux version of Jump desktop for web from their site, it just take you in a loop. If it works on mac or windows use one of the better and free apps out there. this is garbage and I want a refund.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Jump Desktop (RDP, VNC, Fluid)?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Jump Desktop (RDP, VNC, Fluid) if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.