How to cancel Malwarebytes - Mobile Security and get your money back
Malwarebytes - Mobile Security is a Utilities app by Malwarebytes Corporation. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Malwarebytes - Mobile Security → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Malwarebytes - Mobile Security on the App Store, about billing:
I have paid for a subscription to cover multiple devices. My subscription just renewed, but I am unable to sign onto malwearbytes on my ipad.
Like the scammers I wanted to be protected from, this app will give you enough information and create concern but to do anything about it they want more money, big surprise right? And I didn’t buy the basic pkg!! Waste of my hard earned money
This app actually sucks and they have no customer service it’s a bot they told me the would transfer me to a live rep then just ended the chat I didn’t sign up for the yearly subscription but I was still charged for a yearly subscription then I tried to get a refund but it was denied so unless you want them to steal your money I would find some other malware scanner app
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Malwarebytes - Mobile Security?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Malwarebytes - Mobile Security if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.