How to cancel Moment Pro Camera II and get your money back
Moment Pro Camera II is a Photo & Video app by Moment Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Moment Pro Camera II → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Moment Pro Camera II on the App Store, about billing:
The same 243 photos taken in your app still won’t sync to iCloud after a week, even after iOS beta updates and troubleshooting. Not a single dollar I’ve spent here has been productive. The add-on lenses added almost nothing to image quality, and I’m now trying to refund the rest of the order that hasn’t shipped yet. At this point I’d rather downgrade to an iPhone SE, put the money toward a real camera, and stay away…
I am still waiting for extended shutter speeds and timelapse features that were promised when I pre-ordered this app. What a waste of money. If they built it once, why is it so difficult to add into this new app? Look elsewhere. Feels like a money grab and a scam.
This does not work with my iPhone 16 pro max I tried everything and the lip sync is way off. I tried recording using my normal iPhone camera app and no issue. Wish I could get a full refund and everything is updated
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Moment Pro Camera II?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Moment Pro Camera II if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.