How to cancel Mullvad VPN and get your money back
Mullvad VPN is a Utilities app by Mullvad VPN AB. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Mullvad VPN → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Mullvad VPN on the App Store, about billing:
The worst service ever! I used many well known vpns this one is the worse! You have to keep change location for it to actually connect! You choose uk it connects you to Spain! Not to mention the ips provided by the service have fraud complaints like what did I pay for! Even if it’s small amount of money but the trust and the time worth more!
I tried to reset my subscription because I ran out of time I wanna pay more to extend my subscription but the app won’t let me nor is it an update for the app for this problem Not ok at ALL I want to be able to access non propaganda press outlets why do I have to be denied for the last hour
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Mullvad VPN?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Mullvad VPN if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.