How to cancel Norton 360 Security & VPN and get your money back
Norton 360 Security & VPN is a Utilities app by Gen Digital Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Norton 360 Security & VPN → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Norton 360 Security & VPN on the App Store, about billing:
I subscribed through the App Store only to find out the only thing to be found was the charge. The subscription never appeared, I was on the phone with a customer service rep 30 minutes and they didn’t do anything. So disappointed Yes to both questions, I already asked for my refund
I have 2 devices protected but when I try to add 3 more the software wants to charge me another fee that I originally paid. When my subscription expires I will not renew. Too much trouble with Norton.
The safe web setting basically cripples my browser. DuckDuckGo won’t function., I can’t access AP News, Google News, or the Drudge Report. Instead of spending the money for a subscription, I may as well just turn off my Wi-Fi setting.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Norton 360 Security & VPN?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Norton 360 Security & VPN if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.