How to cancel Norton VPN – Fast & Secure and get your money back
Norton VPN – Fast & Secure is a Productivity app by Gen Digital Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Norton VPN – Fast & Secure → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Norton VPN – Fast & Secure on the App Store, about billing:
The option to toggle on/off is missing every other week or so. Has been an ongoing issue for months. Will be finding a different vpn when my subscription is up.
24 July 2026 - spoke to techrep that after update it doesn’t connect at all or log me in. They basically said it was bc on their end things merged to N360 and I had to renew subscription. I paid for yearly subscription was & I can’t use!! I will NOT renew/use their products again after years of being a customer. Would not even partially refund my yearly VPN I paid for that I can’t use bc of their update. I would giv…
It worked well for a few days then it broke. List of complaints: It would switch to Argentina all the time regardless of what location I chose. No protection using Wi-Fi No protection with Adblockers bc Norton claim some are needed for websites to work but that is clearly how you are tracked. No auto connect available on premium plan. Stopped working after canceling auto subscription renewal due to unsatis…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Norton VPN – Fast & Secure?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Norton VPN – Fast & Secure if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.