How to cancel Number Shield and get your money back
Number Shield is a Utilities app by Kinnaman Software LLC. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Number Shield → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Number Shield on the App Store, about billing:
I paid the subscription and it still doesn’t work. I get spam voicemails and in the recent calls section the number is there with it saying blocked by Number Shield. It says it blocked the calls that left a voicemail! Doesn’t make sense. App removed…
Added a few area codes and app is crashing in the middle of blocking numbers. It seems app doesn’t have much capacity to block many numbers. Want my money back
It will block 2 area codes when I get to the 3rd it crashes at 28% of the blocking process and gets stuck in a loop doing that forever until I delete the app. I have several area codes I would like to block so I have tried it with different combinations of the first 2 blocked and 3rd blocked. Every time I get to the 3rd area code the crash at 28% loop starts. The app literally doesn’t do the only thing it’s supposed …
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Questions
Can I get a refund after I already canceled Number Shield?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Number Shield if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.