How to cancel Pet Monitor VIGI and get your money back
Pet Monitor VIGI is a Lifestyle app by VIGI Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Pet Monitor VIGI → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Pet Monitor VIGI on the App Store, about billing:
It said it was a five $5.99 one time fee when I signed up but now they’ve already charged me 13 bucks and it’s only been a week or two
The app is OK. If it worked as I intended, it would be great. The app suggests that I leave my device plugged in and I do. Right now it’s on the charger and I see the charging symbol next to the battery. However, the app shows a message that tells me the screen and the camera will turn off if I don’t plug it into a charger. Not sure what else to do here but I wish there was a free trial before I purchased
We bought this last month so that we could watch my cat, IT DOES NOT WORK AND I TRIED TO CONTACT THE APP CREATOR FOR A REFUND. NEVER HAPPENED. IT DOES NOT WORK
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Pet Monitor VIGI?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Pet Monitor VIGI if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.