How to cancel Phomemo and get your money back
Phomemo is a Education app by PHOMEMO PTE. LTD.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Phomemo → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Phomemo on the App Store, about billing:
The first day I got my printer I printed quite a bit of labels. Some software upgrade happened and I have no way to just print a text label without getting a $20 subscription! Ridiculous
I hate having to write a bad review because not only does it hurt me, but I also hate possibly hurting companies and employees as well. But this is something that needs to be addressed, and that’s the paywalls on this app. I bought this printer for a decent amount of money and to be charged to used better stencils and an unlimited amount of custom photos is genuinely weird. I bought a membership to be able to make cu…
I purchased a Phomemo T02 printer expecting to use it for basic printing. After reinstalling the official app on my iPhone 15 Pro, I cannot access the printer without being directed to subscribe to Phomemo Pro. There is no option to continue with the free version—every path leads to the Apple subscription screen. I deleted and reinstalled the app and still had the same problem. Customers who already own the printer s…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Phomemo?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Phomemo if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.