How to cancel Proton Mail - Encrypted Email and get your money back
Proton Mail - Encrypted Email is a Productivity app by Proton AG. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Proton Mail - Encrypted Email → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Proton Mail - Encrypted Email on the App Store, about billing:
I paid $47 for 5 users and more storage. I haven’t been able to receive any emails and I’ve tried 3 different user names. I need my account refunded ASAP!
This is a terrible app, especially when you need account recovery assistance. Sure hope you remember every single thing you did when u signed up and I hope you don’t forget a single thing you clicked, don’t forget anyone you email, don’t forget any subscription you signed up for using this email cause they won’t do anything to help you unless u remember everything 100% no deviation. Don’t think to yourself “surely th…
I purchased Proton Unlimited and have spent too much time tying to send just one secure email. Help, or please refund my money .
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Proton Mail - Encrypted Email?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Proton Mail - Encrypted Email if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.