How to cancel Proton VPN: Fast & Secure and get your money back
Proton VPN: Fast & Secure is a Utilities app by Proton AG. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Proton VPN: Fast & Secure → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Proton VPN: Fast & Secure on the App Store, about billing:
I purchased vpn plus and it’s not working asking to upgrade as it’s free version. Looks scam
I have been using the free model for years and finally decided to pay for a subscription. I was met with nothing but errors, after LITERALLY trying to give this app my money, it stopped working. Hilarious
Got the subscription via Apple but it didn't recognize it. Had to go to the web to get one month which was $2 cheaper except I was already charged for the $11 version through Apple. It takes over VPN completely and I can't turn it off if it decides to connect to some location with bad service. Just a complete waste of time at this point.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Proton VPN: Fast & Secure?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Proton VPN: Fast & Secure if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.