How to cancel Puddle & Pile and get your money back
Puddle & Pile is a Lifestyle app by Manser Services Pty Ltd. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Puddle & Pile → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Puddle & Pile on the App Store, about billing:
I can’t believe this is a paid app! Sure, it’s helpful to log these activities for your own reference and the predictability feature is nice, but you’ll notice when you look back the data and history is unreliable. I use this app religiously throughout the day because having a puppy is tiring and your day gets busy, so it’s helpful to know when they last went out. But this app is a rip off & the developers have some …
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Questions
Can I get a refund after I already canceled Puddle & Pile?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Puddle & Pile if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.