How to cancel Quo (formerly OpenPhone) and get your money back
Quo (formerly OpenPhone) is a Business app by OpenPhone Technologies Inc. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Quo (formerly OpenPhone) → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Quo (formerly OpenPhone) on the App Store, about billing:
I hate the fact that I have been trying to cancel my subscription for the past three months and it’s almost impossible, I have been paying for a service I don’t use anymore and don’t needed
I have deleted my account few month ago! But I have noticed yesterday that they are still charging me $20 monthly payment!! It's fraud and hard to unsubscribe DO NOT USE IT!!
Used them for a few months, service was okay but watch out, when you cancel (even before the next billing cycle) they will still keep charging you. I cancelled several weeks ago, deleting all numbers and this morning they still charged me for another full month. When trying to talk to support chat, it just says they will email me, and they never do. So this morning I had to cancel my debit card and opened an entire n…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Quo (formerly OpenPhone)?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Quo (formerly OpenPhone) if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.