How to cancel Sign Up by SignUp.com and get your money back
Sign Up by SignUp.com is a Productivity app by VOLUNTEERSPOT, INC.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 90 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Sign Up by SignUp.com → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Sign Up by SignUp.com on the App Store, about billing:
I downloaded this app so I could get notifications from my school to sign up for events but this app doesn’t do that. At all. $1.99 for what? Nothing. You can see when events are posted and what you’ve signed up for, BUT WITHOUT NOTIFICATIONS FROM THE APP YOU WONT BE ABLE TO SIGN UP. It’s absolutely pointless. Garbage. Requested refund but I’m positive that won’t happen.
I was hoping the app would be helpful as I will be using sign up very frequently, and using an app I could quickly access for my needs and the needs of others, I am unable to sign in or even connect and sign in through google as you can through the website, I hope my purchase is refundable.
As a volunteer organizer, I thought I should buy this app. This was the second most expensive app that I’ve ever purchased and it’s a rip off. It is extremely limited so if you want to do anything, but look at a list, do yourself a favor and just use the website.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Sign Up by SignUp.com?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Sign Up by SignUp.com if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.