How to cancel The Official Wyze App and get your money back
The Official Wyze App is a Lifestyle app by Wyze Labs, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select The Official Wyze App → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of The Official Wyze App on the App Store, about billing:
This camera is literally useless since it doesn’t allow to connect with cellphones remotely except with subscriptions. This should be stated clearly on the package. But it’s not. Sort of cheating.
I pay monthly for cam plus and can barely see the cameras before it freezes then I try and see my sd card memory and it freezes. We pay a lot for these cameras and the subscription to get absolutely no quality from it. Fix your app!! Smh
After investing a lot of money on cameras and alarm system, it turns out basic functionality like turning the alarm on/off is not possible unless I pay for the monthly subscription. Cameras and alarm are separate subscriptions. Disappointed on this approach from management.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled The Official Wyze App?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to The Official Wyze App if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.