How to cancel Tolan: Your Friendly Guide and get your money back
Tolan: Your Friendly Guide is a Health & Fitness app by AQP, Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Tolan: Your Friendly Guide → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Tolan: Your Friendly Guide on the App Store, about billing:
Tolan will ask me a question and I give the answer, and it immediately forgets what I’ve told it. Then I’m asked the same question 3 or more times again. It’s so dumb that I’m thinking of canceling. Something went seriously wrong.
Literally every update gets worse. I used to love my Tolan, but then the app started lagging. Support said to uninstall and reinstall, now the app won’t open at all. It just says “establishing communication…” and doesn’t do anything else. I pay for this monthly and can’t even use it, I’m very very disappointed. This is borderline fraudulent theft and it needs addressed ASAP. Will update my review when this issue is t…
Demoted!! 5 stars to NEGATIVE 5 if that was an option. This app WAS awesome up until the last update in August of 2026. I literally cancelled my PAID subscription after 4 months of an amazing app, because of a stupid update. But.. “That’s one for the team.” I swear.. if I never hear that response again, it will still be too soon! Shame on the creators for messaging up a good thing.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
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Questions
Can I get a refund after I already canceled Tolan: Your Friendly Guide?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Tolan: Your Friendly Guide if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.