How to cancel VicoHome: Smart Home Camera and get your money back
VicoHome: Smart Home Camera is a Utilities app by PHOTON SAIL TECHNOLOGIES PTE. LTD.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 100 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select VicoHome: Smart Home Camera → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of VicoHome: Smart Home Camera on the App Store, about billing:
Now if you want to see what alerted your camera, you have to subscribe. It only shows a still image of the beginning. Disgusting business practice.
I’ve owned these cameras for about 4 years only to discover they now require a subscription to allow you to view a recorded event. This is new and possesses a liability risk if I need to access a video that captured an event in my house. Filing an FTC complaint. So disappointing.
I’ve had 2 VicoHome cameras for a long time now. I tried the subscription and it wasn’t worth it. The night view is clear. I’ve had some fun with these. However they’ve always been limited. Can’t get more than 20seconds recorded motion on the free version but eh, not a huge deal. Just trying to watch my cats after all. Pretty recently they made ads pop up Everytime you open the app, STUPID. Then they decreased how ma…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled VicoHome: Smart Home Camera?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to VicoHome: Smart Home Camera if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.