How to cancel Video Star and get your money back
Video Star is a Photo & Video app by Frontier Design Group, LLC. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Video Star → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Video Star on the App Store, about billing:
I’ve been using VS since the end of 2019 and it’s changed my life as an editor. It’s super easy to learn and the community has gotten so creative over the years. But I am now discovering that the power packs are no longer available. It’s heartbreaking because I am now coming back to editing and it’s been nice coming back to VS. I understand that the subscription gives access to EVERYTHING and it’s pretty cheap but th…
Please bring back power packs, they were the biggest reason I preferred this video editing app to others. They were so much more covenient in the long run than buying subscriptions for effects most users will never end up using!!! If you love your userbase and customers, please bring back power packs!!!
I’ve been using this app for YEARS—around 13 years. I’ve bought a few effects that I used and made edits with. I LOVED this app. However, a recent update and I’m no longer able to access these effects because “family sharing does not apply to in app purchases.” The thing is, I was able to access these for the two/three years, so I don’t really believe this has always been a rule. It’s really disappointing, because th…
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Questions
Can I get a refund after I already canceled Video Star?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Video Star if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.