How to cancel VideoGPT - AI Video Generator and get your money back
VideoGPT - AI Video Generator is a Photo & Video app by ElevenThirteen LLC. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select VideoGPT - AI Video Generator → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of VideoGPT - AI Video Generator on the App Store, about billing:
This app is a total rip off. 1. It tells you it costs 1 credit to animate, then takes 30 from you! 2. The videos go much faster if you’re not using the “cartoon” section. What were 30 seconds are now 17! 3. Before you purchase credits, you’re free to create. After you purchase, you only get 1 video to create a day! It’s all a ploy to get more money from you. AVOID THIS APP AT ALL COSTS! I will be reporting this ap…
The ‘character’ generator is so goddamn useless that just completely ignores whatever detailed description you put in. I put one in that was very detailed and should have been easy but what it came out with was completely wrong. Also if I’m a subscription then I shouldn’t have to buy the stupid tokens for animation, it’s called ‘videogpt’ but what you get without tokens is ‘slideshow gpt’. Complete utter nonsense I c…
If I could give this zero stars I would because This is the worst AI tool app you could ever use DO NOT WASTE YOUR MONEY ON GETTING SUBSCRIPTIONS!!! a lot of people, and it said that it generates videos like Sora AI, which was the only AI tool that was still the best. I don’t know why they had to get rid of Sora ai which I would really fight to get it back but the videos are disappointing because it chooses the chara…
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Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled VideoGPT - AI Video Generator?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to VideoGPT - AI Video Generator if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.