How to cancel VPN Lumos: Open & Connect USA and get your money back
VPN Lumos: Open & Connect USA is a Utilities app by LUMOS, OOO. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select VPN Lumos: Open & Connect USA → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of VPN Lumos: Open & Connect USA on the App Store, about billing:
i keep getting charged $9.99 even after i canceled my subscription i would not recommend this app i havent had it in a while up until now so i can try to figure out why it keeps charging me but theres nothing and no one i can call or talk to so again DONT GET THIS APP NOR PAY THEY WILL TAKE YOURE MONEY EVEN AFTER YOU HAVE UNSUBSCRIBED
I used this vpn maybe once or twice with payment, I can’t figure out how to end my payments. I’ve tried logging in to different accounts and it doesn’t work. Got charged $20 it’s declined so I got charged $10 instead? Don’t think that’s how that works.
I downloaded this app because it was listed as an offer through True Finance where I was supposed to receive reward points after signing up. I paid the $9.99 subscription but never received the promised reward. When I contacted True Finance, they told me the issue was on VPN Lumos’s end. I then tried to contact VPN Lumos directly, but the support email address appears to be invalid (“address not found”) and they hav…
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Questions
Can I get a refund after I already canceled VPN Lumos: Open & Connect USA?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to VPN Lumos: Open & Connect USA if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.