How to cancel Wave: Small Business Software and get your money back
Wave: Small Business Software is a Business app by Wave Financial Inc. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Wave: Small Business Software → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Wave: Small Business Software on the App Store, about billing:
Extremely disappointing. Wave accepted my customers’ payments and then refunded all of the money back to them, ultimately telling me they could no longer provide payment processing for my business. This created a serious problem for my business and wasted a significant amount of my time. I would not recommend relying on Wave for business payments.
Warning!! Stay away from paid version of this app!! They’ll take your money for the subscription then leave you waiting for weeks for confirmation to receive payments. And when you try to reach out to “customer support”…what a joke. Sent multiple requests and had multiple chats with absolutely NO resolution and one pathetic email response that my ticket was received. And still nothing had been resolved. Not only am …
We are a dry hire mobile bar and we were using wave for invoices and keeping track of receipts. Our first event came around and my client paid on July 18th in full. The event happened on july 30th and I noticed it was still pending on our end. Now fast forward it is now August 12 and the payout is on hold because they decided our type of business is too risky for them. We have gotten back in contact with the client a…
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Questions
Can I get a refund after I already canceled Wave: Small Business Software?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Wave: Small Business Software if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.