How to cancel Welltory: Stress & Heart Rate and get your money back
Welltory: Stress & Heart Rate is a Health & Fitness app by Welltory inc. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Welltory: Stress & Heart Rate → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Welltory: Stress & Heart Rate on the App Store, about billing:
This app has so much to offer, but it gets so much data, like HRV, from my Apple Watch, and the information isn’t remotely accurate, so my results are always wrong. To disable the watch data requires disabling all Apple Health data, rendering the app almost useless. So you have two choices: bad data or no data. If you could keep Health data minus HRV and just take manual measurements, you’d really have something spec…
Do not download this app!! I have been trying to cancel the subscription for two months!! The links they send you to cancel don’t work!!
I appreciate the reviews describing how large ads inhibit the use of the app even after the purchase of an annual subscription! The ads are reportedly focused on convincing the subscriber to buy a lifetime subscription ($600). Also, the reported inability to connect with human customer support is insulting for the cost paid. It appears that they use AI for everything (including responses to concerns in the reviews) a…
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Questions
Can I get a refund after I already canceled Welltory: Stress & Heart Rate?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Welltory: Stress & Heart Rate if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.