How to cancel Wild Kratts Rescue Run and get your money back
Wild Kratts Rescue Run is a Education app by PBS Kids. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 37 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Wild Kratts Rescue Run → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Wild Kratts Rescue Run on the App Store, about billing:
Water levels speeds are so slow, they are unplayable. Will be seeking a refund unless fixed.
App crashes after about 5 seconds. Have gone through all steps on the trouble shoot but still same issue. PLEASE REFUND PAYMENT ASAP otherwise I will do a merchant claim. Apple website not helpful either. I don't want to waste anymore time chasing this. 45 mins of wasted time, you should not only refund me but give me a iTunes credit for the poor experience. Sad PBS and Wildcratts put their name on this product.…
She can't play for more than a minute or two without it freezing. I'd like my money back also.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
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Questions
Can I get a refund after I already canceled Wild Kratts Rescue Run?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Wild Kratts Rescue Run if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.