How to cancel GIO - Photo & Video Generator and get your money back
GIO - Photo & Video Generator is a Photo & Video app by Prequel Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 400 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with GIO - Photo & Video Generator billing
We read the 199 recent 1–2★ reviews of GIO - Photo & Video Generator that mention money. These are the specific problems they describe (one review can describe more than one):
- Free trial turned into a paid charge51
- Refund refused by the developer11
- Paid, then core features stayed locked10
- Charged after canceling8
- Charged a different amount or plan than expected4
- Could not find a way to cancel3
What this means for you: The most common complaint is a free trial quietly turning into a paid charge. Ask as soon as you notice it — requests made within days of the charge are approved far more often than ones made weeks later. Pick "A free trial turned into a paid subscription" in the form below and say when the trial started and that you never meant to continue.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then GIO - Photo & Video Generator.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of GIO - Photo & Video Generator on the App Store, about billing:
Downloaded from a IG ad. Signed up for a free trial, tried app, created a few images and one video. None of them looked enough like me to be usable and then I was out of credits. Contacted customer service because I couldn’t find a subscription in Apple or Google Play and didn’t want to be charged. Deleted app. Still got charged. Checked again, nothing anywhere to unsubscribe. Contacted customer service and was told …
Beware! An Upsell page popped up as soon as I started. And it’s impossible to cancel. Poor service, I would absolutely NOT recommend.
Extremely disappointing experience. This app barely works. It takes an incredibly long time to load, and in my case, a single photo would not upload at all—even after waiting for hours. I tried multiple times, but the app simply never completed the upload. Because the app was not working and I had no use for it, I canceled the subscription almost immediately. What is even more frustrating is that I was still charged…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled GIO - Photo & Video Generator?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to GIO - Photo & Video Generator if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
GIO - Photo & Video Generator is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Photo & Video apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.