How to cancel ShutEye®: Sleep Tracker, Sound and get your money back
ShutEye®: Sleep Tracker, Sound is a Health & Fitness app by ENERJOY PTE. LTD.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 399 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with ShutEye®: Sleep Tracker, Sound billing
We read the 119 recent 1–2★ reviews of ShutEye®: Sleep Tracker, Sound that mention money. These are the specific problems they describe (one review can describe more than one):
- Free trial turned into a paid charge59
- Charged a different amount or plan than expected11
- Charged after canceling2
- Refund refused by the developer2
- Paid, then core features stayed locked2
What this means for you: The most common complaint is a free trial quietly turning into a paid charge. Ask as soon as you notice it — requests made within days of the charge are approved far more often than ones made weeks later. Pick "A free trial turned into a paid subscription" in the form below and say when the trial started and that you never meant to continue.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then ShutEye®: Sleep Tracker, Sound.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of ShutEye®: Sleep Tracker, Sound on the App Store, about billing:
I have been impressed with what little I have seen about your apps. I’m anxious to start using the one I paid for I paid $60 for a year subscription to your app called ShutEye. It was paid on March 7of 2026 and should be good through March 7 of 2027. I talked to Apple and they checked my account and said my story checks out. They recommended eye contact you and then got back with them. I had intended to cancel …
The app stopped syncing after an update was made. I contacted tech support on multiple occasions and the problem has yet to be resolved. After 3 months, I have deleted the app that I paid a yearly subscription fee for. There is no point in using a sleep app that doesn’t track your sleep. The app worked well when I first started using it. It helped me identify my sleep patterns.
If you’re up for checking it out as normal, go ahead and know that even though you’ll hear you’ll have a free few days to test it out for you, you’re getting tricked and scammed. You will get charged a full amount more than you can imagine before you even subscribe to it. So the app may be good but totally impossible to actually trust them as you can tell you’ll be having money charges pulled out of you with no notif…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled ShutEye®: Sleep Tracker, Sound?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to ShutEye®: Sleep Tracker, Sound if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
ShutEye®: Sleep Tracker, Sound is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Health & Fitness apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.