How to cancel Zutobi: Permit & Driving Prep and get your money back
Zutobi: Permit & Driving Prep is a Education app by Zutobi AB. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 400 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with Zutobi: Permit & Driving Prep billing
We read the 115 recent 1–2★ reviews of Zutobi: Permit & Driving Prep that mention money. These are the specific problems they describe (one review can describe more than one):
- Free trial turned into a paid charge42
- Charged after canceling8
- Paid, then core features stayed locked5
- Could not find a way to cancel3
What this means for you: The most common complaint is a free trial quietly turning into a paid charge. Ask as soon as you notice it — requests made within days of the charge are approved far more often than ones made weeks later. Pick "A free trial turned into a paid subscription" in the form below and say when the trial started and that you never meant to continue.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then Zutobi: Permit & Driving Prep.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of Zutobi: Permit & Driving Prep on the App Store, about billing:
I’m trying to study for my permit test in wv and I thought this would be a good app. I can’t do anything without doing a free trial and paying. Not exactly able to do that when I don’t have an income.
Won’t let me do anything on the app until I pay for a subscription I do not want.
You have to pay to use the app, it’ll give you. 3 day free trial but after that you have to pay for it, me and many others are just trying to find other ways to study other than reading a giant handbook but if we have to pay what’s the point.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Zutobi: Permit & Driving Prep?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Zutobi: Permit & Driving Prep if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
Zutobi: Permit & Driving Prep is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Education apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.