How to cancel FAX from iPhone & iPad App and get your money back
FAX from iPhone & iPad App is a Business app by BP Mobile LLC. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 400 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with FAX from iPhone & iPad App billing
We read the 155 recent 1–2★ reviews of FAX from iPhone & iPad App that mention money. These are the specific problems they describe (one review can describe more than one):
- Could not find a way to cancel11
- Charged a different amount or plan than expected5
- Free trial turned into a paid charge3
- Charged after canceling2
What this means for you: The most common complaint is not being able to find how to cancel. Links inside the app often lead nowhere. If FAX from iPhone & iPad App bills through Apple, the only switch that actually stops it is in Settings (Step 1) — do that before asking for the refund.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then FAX from iPhone & iPad App.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of FAX from iPhone & iPad App on the App Store, about billing:
This app no longer works. It keeps allowing you to restore or make a purchase and only for the yearly purchase and then when you try to send out a fax, it’s not working and they are customer service or their contact information when you try to request a refund that also does not work. It says that check your Internet connection and then we tried to send. There is a bug in their system and they did not take down this …
I paid for my year and I get only error messages after fist month. Total rip off don’t use
You have to pay for the app and then pay for a subscription. You might as well go for a free one and then pay the subscription instead of paying twice. Not worth it.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled FAX from iPhone & iPad App?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to FAX from iPhone & iPad App if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
FAX from iPhone & iPad App is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Business apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.