How to cancel Once: Chat & Connect App and get your money back
Once: Chat & Connect App is a Lifestyle app by Xeanco Limited. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 450 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with Once: Chat & Connect App billing
We read the 175 recent 1–2★ reviews of Once: Chat & Connect App that mention money. These are the specific problems they describe (one review can describe more than one):
- Paid, then core features stayed locked9
What this means for you: The most common complaint is paying and still finding the core features locked. Choose "The app doesn't work as advertised" and describe exactly what was promised before you paid and what stayed locked afterwards.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then Once: Chat & Connect App.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of Once: Chat & Connect App on the App Store, about billing:
Within 30 seconds of opening the app for the first time I started getting nonstop messages from “women” who were clearly bots. One said “winter seems to not want to leave the city” it’s August and 80 degrees outside right now. I asked a different woman who messaged me where in the city she lived. She said in the center. Nobody says that haha. I realized that to respond you have to pay for tokens or something. So this…
It appears I’m matched to real people, not so. They want you to spend your money to by Gems to chat. EVERY TIME I send my phone number I always get an AI response of “I would rather stay here and get to know you” “I would prefer to stay here to build our relationship”. “I want to take things slow “ and other stupid comments. The whole app is after your money It’s all AI you never meet anyone. It’s the bigge…
This app is fake and you are only chatting with Robots!! Total scam I want my money back!!
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Once: Chat & Connect App?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Once: Chat & Connect App if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
Once: Chat & Connect App is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Lifestyle apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.