How to cancel Pollo AI: AI Video & Image and get your money back
Pollo AI: AI Video & Image is a Photo & Video app by COCOSOFT TECHNOLOGY PTE. LTD.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 500 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with Pollo AI: AI Video & Image billing
We read the 130 recent 1–2★ reviews of Pollo AI: AI Video & Image that mention money. These are the specific problems they describe (one review can describe more than one):
- Could not find a way to cancel7
- Paid, then core features stayed locked6
- Free trial turned into a paid charge5
- Charged a different amount or plan than expected2
- Refund refused by the developer2
What this means for you: The most common complaint is not being able to find how to cancel. Links inside the app often lead nowhere. If Pollo AI: AI Video & Image bills through Apple, the only switch that actually stops it is in Settings (Step 1) — do that before asking for the refund.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then Pollo AI: AI Video & Image.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of Pollo AI: AI Video & Image on the App Store, about billing:
I like the app, and was planning to buy more credits and/or upgrade my subscription, but after exploring my profile and subsciption, I couldn’t find the subscription cancellation button. Now I don’t feel confident with this app anymore. And I’m still figuring out how to cancel my subscription. Hopefully pollo ai will respond to my email requesting that it cancels my subscription.
I purchased the $15 Lite subscription expecting to be able to create multiple videos. However, generating just ONE Story Video used 265 of my 300 monthly credits, leaving me with only 35 credits from the subscription. Immediately afterward, the app asked me to purchase additional credit packs. I was very disappointed because I did not realize before subscribing that one video could consume almost the entire monthly a…
Making a video after purchasing account and extra credits, but it glitches and you lose the credits. I emailed them but they told me to find a code for a refund. Save your money find another service. They also bait and switch as you make the video you type up exactly what you want they create your video, charge you and it is not what you asked for, then you tell it and it makes your video but for more credits. Beware…
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Pollo AI: AI Video & Image?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Pollo AI: AI Video & Image if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
Pollo AI: AI Video & Image is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Photo & Video apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.