How to cancel Polycam 3D Scans & Floor Plans and get your money back
Polycam 3D Scans & Floor Plans is a Photo & Video app by Polycam Inc.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 50 of the most recent public App Store reviews, sampled September 2026.
Step 1 — Stop the next charge
- On iPhone or iPad: Settings → tap your name → Subscriptions.
- Select Polycam 3D Scans & Floor Plans → Cancel Subscription.
- Check that it now says Expires and not Renews. If it still says Renews, it is not canceled.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
You're not the only one
Recent 1–2★ reviews of Polycam 3D Scans & Floor Plans on the App Store, about billing:
You get no measurements with the $29 subscription. Yes, you can go in there manually and pinpoint what area you want measured but to me that's not accurate and it's not very professional looking This app used to be one of my best ones I would use. I would literally have to pay over $400 to get a floorplan measurement. I will not be using this app again.
I was suddenly charged 217.49 for this application via Apple billing. This is a fraudulent charge.
Unfortunately did not work for my two phones or properties that I tried to capture and had to cancel
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Polycam 3D Scans & Floor Plans?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Polycam 3D Scans & Floor Plans if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.