How to cancel Video Up! Video Editor & Maker and get your money back
Video Up! Video Editor & Maker is a Photo & Video app by MAETCH EXPANSION, S.L.. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 500 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with Video Up! Video Editor & Maker billing
We read the 134 recent 1–2★ reviews of Video Up! Video Editor & Maker that mention money. These are the specific problems they describe (one review can describe more than one):
- Free trial turned into a paid charge30
- Could not find a way to cancel8
- Charged after canceling3
- Refund refused by the developer3
- Charged a different amount or plan than expected2
What this means for you: The most common complaint is a free trial quietly turning into a paid charge. Ask as soon as you notice it — requests made within days of the charge are approved far more often than ones made weeks later. Pick "A free trial turned into a paid subscription" in the form below and say when the trial started and that you never meant to continue.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then Video Up! Video Editor & Maker.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of Video Up! Video Editor & Maker on the App Store, about billing:
Leads you in a never ending circle of questionnaires asking why do you want to cancel. Then it says you have to go to the App Store to delete. Then back to the questionnaire asking why do you want to cancel. And around and around you go.
The app should offer at least one truly free sample video before asking customers to pay $10 per week. How am I supposed to know whether I like the results or if the app works for me without trying it first? I don’t want a seven-day “free” trial that requires a subscription and automatically charges me if I forget to cancel. Let customers create one free video with no payment information required. If the results are …
App thinks I have not paid for subscription and keeps telling me to subscribe. Therefore, I can't download any of my projects without watermarks. Projects are not being stored. Neither can I generate Ai video. Tried to resolve with tech support, nothing. I already paid $79.99 annual fee.
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Video Up! Video Editor & Maker?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Video Up! Video Editor & Maker if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
Video Up! Video Editor & Maker is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Photo & Video apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.