How to cancel Burner: Second Phone Number and get your money back
Burner: Second Phone Number is a Utilities app by Ad Hoc Labs, INC. Canceling and getting refunded are two separate things — most people do the first and assume the second happens automatically. It doesn't.
Based on 500 of the most recent public App Store reviews, sampled September 2026.
What goes wrong with Burner: Second Phone Number billing
We read the 193 recent 1–2★ reviews of Burner: Second Phone Number that mention money. These are the specific problems they describe (one review can describe more than one):
- Free trial turned into a paid charge83
- Charged after canceling19
- Refund refused by the developer10
- Charged a different amount or plan than expected7
- Could not find a way to cancel6
What this means for you: The most common complaint is a free trial quietly turning into a paid charge. Ask as soon as you notice it — requests made within days of the charge are approved far more often than ones made weeks later. Pick "A free trial turned into a paid subscription" in the form below and say when the trial started and that you never meant to continue.
Step 1 — Stop the next charge
- On iPhone or iPad open Settings and tap your name at the very top.
- Tap Subscriptions, then Burner: Second Phone Number.
- Tap Cancel Subscription and confirm.
Deleting the app does not cancel the subscription. This is the single most common reason people keep getting charged.
Then check it actually worked
Look at the date line under the subscription. This one word tells you whether you are still being charged:
If it still says Renews, the cancellation did not go through — go back and do it again. Either way, a charge that already happened is refunded separately, in Step 2.
Step 2 — Ask Apple for the charge back
Answer these and you'll get the exact wording to paste into Apple's form. Nothing is sent anywhere — it's generated in your browser.
Free — the refund request to send Apple. No account, no email required.
$5.99 one time — the appeal letter for when Apple declines your first request, plus the chargeback letter for your card issuer if Apple still says no. Emailed to you. Not a subscription. Nothing renews. Full refund on request — see Refund Policy.
You're not the only one
Recent 1–2★ reviews of Burner: Second Phone Number on the App Store, about billing:
Do not buy this app.. it can be used by other people for account takeovers. Apple and burner make it extremely hard to get a refund and reverse. horrible rude response from burner today. Filed a report with the FTC tomorrow the AG this app should be removed
I’ve been using for years since I don’t want to lose the numbers I have but the App is slow, glitchy and lags. They don’t seem to care to upgrade it to solve this after all these years. They’ve changed a few of the upcharges over the years as well. So if you want to be able to sign up for subscriptions and to be able to send video or pictures, be prepared to pay extra. Sometimes the calls won’t work, sometimes me…
I paid and when i tried to use the app my messages kept failing to send, it was a total rip off
Find every subscription that's still charging you
Forward your Apple receipt emails to one address. We pull out every active subscription, what it costs, and when it renews next — then warn you before each renewal instead of after.
Free while in beta. No account, no bank connection.
Questions
Can I get a refund after I already canceled Burner: Second Phone Number?
Yes. Canceling stops future renewals but does not refund a charge that already went through. You request that separately at reportaproblem.apple.com, and "I was charged after I canceled the subscription" is the reason to select.
How long do I have to ask for a refund?
Apple generally expects refund requests within 90 days of the charge. Ask as soon as you notice it — requests on recent charges are approved more often.
Apple declined my request. Is that the end?
No. A first decline is common and is often automated. You can submit the request again with more specific facts and ask for review by a senior advisor. If it is declined again, you can dispute the charge with your card issuer.
Will I lose access to Burner: Second Phone Number if I cancel?
You keep access until the end of the period you already paid for. Canceling only stops the next renewal.
Burner: Second Phone Number is not listed in my Apple subscriptions, but I am still being charged. What now?
Then Apple is not the one charging you — the company is billing your card or PayPal directly, and reportaproblem.apple.com will not help. Check your card or PayPal statement for the merchant name, cancel from your account on that company website, and ask them for the refund in writing. If they do not answer within a few days, dispute the charge with your bank or card issuer instead.
Other Utilities apps people ask us about
The number is how many of that app's recent 1–2★ reviews are about billing.